Strictly Enforced Age Requirement
35ph Is for Players 21 Years and Above Only
In compliance with Philippine Amusement and Gaming Corporation (PAGCOR) regulations, 35ph enforces a strict minimum age requirement of twenty-one (21) years for all players. This is not a suggestion or a guideline — it is a legal requirement for casino-style gambling in the Philippines, and 35ph takes it seriously.
Every 35ph account goes through mandatory Know Your Customer (KYC) age verification before any withdrawal can be processed. This involves submitting a valid government-issued ID — PhilSys National ID, UMID, SSS ID, GSIS ID, Philippine passport, or driver's licence — that confirms your date of birth. Accounts found to belong to individuals under 21 are permanently closed, and the matter is reported to PAGCOR in accordance with licensing obligations.
If you are under 21, you cannot and must not create a 35ph account. If you are a parent or guardian concerned that a minor may have accessed 35ph using false information, contact 35ph support immediately via live chat. The platform has systems in place to detect underage account creation, and any suspected cases are flagged for immediate review and closure.
Built-In Player Protection
Responsible Gaming Tools You Control
35ph provides a full suite of player-controlled responsible gaming tools directly in your account settings. These tools are available 24/7 and can be activated, adjusted, or removed at any time — except for self-exclusion, which is permanent for the duration you choose.
Deposit Limits
Set a daily, weekly, or monthly maximum on the total amount you can deposit into your 35ph account. Once the limit is reached, you will not be able to deposit again until the next period starts. Deposit limits can be lowered immediately and increased after a 24-hour cooling-off period.
Loss Limits
Set a maximum loss amount for any given period — daily, weekly, or monthly. This limit counts only net losses (total deposits minus total withdrawals in the period). Once reached, you will be locked out of gameplay until the next period begins. Useful for players who want to cap downside risk.
Session Time Limits
Set a maximum session duration — for example, two hours per day. When the time expires, you will be logged out automatically and unable to log back in until the next day. Session limits help prevent marathon gaming sessions that can lead to poor decision-making and loss of perspective.
Reality Checks
Enable on-screen reminders that pop up at regular intervals (e.g., every 30 minutes, every hour) to let you know how long you've been playing and how much you've deposited, wagered, and won or lost in the current session. Reality checks help you stay aware of time and money spent.
Cooling-Off Period
Take a voluntary break from 35ph for a set period — 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or play. This is reversible — you can return at the end of the period. Useful when you need a temporary step back without committing to full exclusion.
Self-Exclusion
Permanently close your 35ph account for a minimum period of 6 months, 1 year, or permanently. Self-exclusion is irreversible for the chosen duration. During exclusion, 35ph will not send you promotional communications, and any attempt to create a new account will be flagged and blocked. This is the strongest protection available.
How to Activate These Tools
All responsible gaming tools are accessible directly from your 35ph account dashboard. After logging in, navigate to Account Settings → Responsible Gaming. From there, you can set or modify deposit limits, loss limits, session timers, reality check intervals, cooling-off periods, and self-exclusion. Changes take effect immediately upon confirmation, except for limit increases, which are subject to a 24-hour delay to allow for reconsideration.
If you need assistance activating or understanding any of these tools, contact the 35ph support team via live chat 24/7. Support agents are trained to handle responsible gaming requests with sensitivity, confidentiality, and without judgment.
Recognise the Risk
Warning Signs of Problem Gambling
Problem gambling doesn't happen overnight. It develops gradually, often starting with small behaviour changes that seem harmless at first. If you recognise any of the following warning signs in yourself — or in someone you care about — it's time to take action. The earlier you intervene, the easier it is to regain control.
- Spending more time or money on gambling than you originally intended, regularly
- Chasing losses — depositing more money to try to win back what you lost in a previous session
- Lying to family, friends, or colleagues about how much time or money you spend on gambling
- Gambling when you're stressed, anxious, depressed, or bored as a way to escape or feel better
- Neglecting work, school, family responsibilities, or social activities because of gambling
- Borrowing money, selling possessions, or using savings meant for other purposes to fund gambling
- Feeling irritable, restless, or anxious when you try to cut down or stop gambling
- Continuing to gamble despite experiencing financial, relationship, or legal problems caused by it
- Thinking about gambling constantly, even when you're not playing — planning your next session, replaying past sessions in your mind
- Using gambling winnings to immediately place larger bets instead of withdrawing or setting the money aside
- Feeling that you need to gamble with increasing amounts of money to feel the same level of excitement
- Hiding your gambling activity from the people closest to you or becoming defensive when asked about it
If two or more of these signs apply to you, it's a strong indicator that your gambling has crossed from entertainment into problem territory. This is not a moral failing, and it is not something to be ashamed of — problem gambling is a recognised behavioural health issue that responds well to intervention when addressed early. The resources listed further down this page can help.
You Are Not Alone
Help and Support Resources for Filipino Players
If you or someone you know is struggling with problem gambling, professional help is available right here in the Philippines. These resources are confidential, non-judgmental, and many are free of charge. Reaching out is not a sign of weakness — it's a sign of strength and self-awareness.
National Crisis Helplines
These hotlines provide immediate support, guidance, and referrals to professional services. Calls are confidential and handled by trained counsellors.
PAGCOR Responsible Gaming Program
PAGCOR, as the regulatory body overseeing 35ph and all licensed Philippine gaming operators, runs a Responsible Gaming Program that includes counselling referrals, self-exclusion registry support, and educational resources for players and their families. PAGCOR works closely with mental health professionals and community organisations across the Philippines to provide geographically accessible support.
Gamblers Anonymous Philippines
Gamblers Anonymous (GA) is a peer-support fellowship of men and women who share their experiences, strength, and hope with each other to solve their common problem and help others recover from compulsive gambling. GA meetings are held regularly in Metro Manila, Cebu, Davao, and other major cities. Attendance is free, confidential, and open to anyone with a gambling problem.
National Center for Mental Health (NCMH)
The NCMH in Mandaluyong City offers outpatient counselling, psychiatric assessment, and treatment programs for individuals with gambling addiction and co-occurring mental health conditions. Services are available on a sliding scale based on ability to pay, and walk-in consultations are accepted during clinic hours.
Philippine Mental Health Association (PMHA)
PMHA provides mental health advocacy, counselling services, and referrals to treatment centers throughout the Philippines. Their services include family counselling for those affected by a loved one' s gambling problem, individual therapy, and support groups. Contact PMHA through their Manila office for the most current schedule of services and clinics near you.
35ph In-Platform Support
The 35ph support team is available via live chat 24/7 and includes staff specifically trained to handle responsible gaming conversations. Whether you want help activating a self-exclusion, setting a deposit limit, or simply want to talk through your concerns before deciding on next steps, our agents are here — in Filipino and English, any time of day or night. Conversations are treated with full confidentiality and are never shared with third parties except as required by PAGCOR regulations.
Strongest Protection Available
Understanding Self-Exclusion at 35ph
Self-exclusion is the most powerful responsible gaming tool available on 35ph. When you self-exclude, your account is suspended for the duration you choose and cannot be reactivated until that period has fully elapsed. Here is exactly what happens when you submit a self-exclusion request on 35ph:
Immediate Account Suspension
Your self-exclusion takes effect within 24 hours of your request being confirmed. During this window, you can still access your account to withdraw your real-money balance, which will be returned to your registered payment method (GCash, PayMaya, or bank account). After activation, you cannot log in, deposit, or play.
Marketing Opt-Out
Once your self-exclusion is active, 35ph will immediately remove you from all marketing lists. You will not receive any promotional emails, SMS messages, or push notifications during the exclusion period. This is automatic and does not require a separate request.
New Account Blocking
35ph maintains a self-exclusion registry and uses technical controls to detect and block attempts to create new accounts during an active exclusion period. If a new account is created in violation of an exclusion — whether intentionally or through an oversight — it will be closed and any deposits refunded when identified.
Exclusion Period Options
Choose from a minimum 6-month exclusion, 1-year exclusion, 3-year exclusion, or permanent exclusion. Permanent self-exclusion cannot be reversed under any circumstances. For temporary exclusions, a formal cooling-off period applies after the exclusion ends before your account can be reactivated — this gives you time to reconsider.
Note on PAGCOR's Self-Exclusion Program: In addition to 35ph's own self-exclusion tools, PAGCOR operates a national self-exclusion program that covers all PAGCOR-licensed gaming venues and platforms across the Philippines. Registering with PAGCOR's program provides broader protection beyond 35ph. Contact 35ph support or visit the About Us page for guidance on how to access PAGCOR's program alongside 35ph's own exclusion system.
Our Commitment
The 35ph Responsible Gaming Pledge
Responsible gaming is not a box 35ph ticks for regulatory compliance — it is a genuine commitment to the wellbeing of every player on the platform. Thousands of Filipino players enjoy 35ph every day as a source of entertainment, and our goal is to keep it that way for all of them. Here is what 35ph specifically commits to:
Self-excluded players are removed from all marketing communications the moment exclusion is confirmed. No exceptions.
KYC verification — including date of birth confirmation — is mandatory before any real-money withdrawal is processed. No exceptions for any account, regardless of balance.
35ph's platform monitors account behaviour for indicators of problem gambling and proactively contacts players who may benefit from support — regardless of their account profitability to the platform.
Every 35ph customer support agent completes responsible gaming training before handling player interactions. They know how to identify signs of distress and how to guide players toward appropriate resources without judgment.
The 21+ age warning and responsible gaming notice appear in the site footer on every page of 35ph. The responsible gaming tools section is never hidden behind obscure menu paths.
35ph complies with all PAGCOR responsible gaming directives and reporting obligations, including submission of self-exclusion data to PAGCOR's central registry and cooperation with PAGCOR investigations involving player welfare.
Final Reminder – Gambling Is for Adults 21+ Only
Every player on 35ph must be at least 21 years old, in accordance with PAGCOR regulations. Gambling involves financial risk and is intended purely as adult entertainment. Past results never guarantee future winnings, and no betting system or strategy can overcome the house edge over the long term.
If gambling has become a problem for you or someone you know, please reach out to the National Center for Mental Health at 0917-899-USAP (8727) or speak with a 35ph responsible gaming agent anytime via live chat. For full terms governing your 35ph account, visit the Terms & Conditions page.