35ph Terms & Conditions – Platform Rules and Player Agreement

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and 35ph ("35ph," "we," "us," or "our"), the operator of the online gaming platform accessible at https://35ph.cam. By registering an account, accessing the platform, or using any service offered by 35ph, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree to any provision of these Terms, you must immediately cease using the 35ph platform and close your account. These Terms apply to all players in the Philippines and are subject to the regulatory framework administered by the Philippine Amusement and Gaming Corporation (PAGCOR).

1. Definitions

For the purposes of these Terms, the following definitions apply:

• "Platform" means the 35ph website, mobile-optimised interface, and all associated features, games, and services accessible at https://35ph.cam.
• "Account" means the registered account created by a Player to access the Platform.
• "Funds" means real-money balances held in a Player's 35ph account, including deposited amounts, winnings, and bonus funds (where applicable).
• "Bonus Funds" means any promotional credit, free spins value, cashback award, or other incentive granted by 35ph that is subject to wagering requirements before withdrawal.
• "KYC" means Know Your Customer — the identity and age verification process required before withdrawals are processed.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory authority under whose oversight 35ph operates.
• "Prohibited Conduct" means any activity defined in Section 9 of these Terms that 35ph forbids on its Platform.

2. Acceptance of Terms

By creating an account with 35ph, you confirm that you have read these Terms in full, that you understand their content, and that you agree to be legally bound by them. Acceptance is indicated by completing the registration process. If you are using the 35ph Platform as a guest or in a preview capacity, your continued use constitutes acceptance of these Terms with respect to the services you access.

These Terms should be read in conjunction with the 35ph Privacy Policy and the Responsible Gaming Policy, both of which form part of the overall agreement between you and 35ph.

3. Eligibility Requirements

To register and maintain an account with 35ph, you must satisfy all of the following requirements at all times:

• You are at least twenty-one (21) years of age. This age requirement is set by PAGCOR regulations and is strictly enforced. Players found to be under 21 will have their accounts permanently closed and any funds subject to forfeiture in accordance with PAGCOR guidelines.
• You are physically located in the Philippines at the time of registration and gameplay, or are a Filipino national accessing the platform from a jurisdiction where online gambling is not prohibited.
• You have the legal capacity to enter into a binding agreement under Philippine law.
• You are not currently subject to a self-exclusion order on 35ph or any PAGCOR-regulated platform.
• You are not a 35ph employee, director, officer, or immediate family member of any such person.
• You are not registering on behalf of another person or entity.

35ph reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory proof may result in account suspension pending verification or permanent closure if eligibility cannot be confirmed.

4. Account Registration & KYC Verification

You may register only one (1) account per person. Creating multiple accounts ("multi-accounting") is a violation of these Terms and will result in all associated accounts being permanently closed, with balances subject to forfeiture. If you inadvertently create a duplicate account, you must contact 35ph support immediately to have the duplicate closed.

All information provided during registration must be accurate, current, and complete. You are responsible for keeping your account details up to date. Providing false information — including a false date of birth — is a material breach of these Terms.

Before processing any withdrawal, 35ph will require completion of Know Your Customer (KYC) verification. You will be asked to submit one or more of the following documents:

• A valid government-issued photo ID — PhilSys National ID, UMID, SSS ID, GSIS ID, Philippine passport, or driver's licence
• Proof of address dated within the last three (3) months — utility bill, bank statement, or barangay certificate
• Proof of payment method ownership — screenshot or statement showing your GCash account number or bank account matches the details on file

35ph will review submitted KYC documents within two (2) to five (5) business days. Incomplete or unclear submissions will be returned with guidance on what additional information is required.

5. Account Security

You are solely responsible for maintaining the confidentiality of your 35ph login credentials, including your password and any two-factor authentication codes. You must not share your login details with any other person under any circumstances.

35ph will never contact you by SMS, email, or live chat to request your password. Any communication asking for your password should be treated as a phishing attempt and reported to 35ph support immediately. 35ph accepts no liability for losses resulting from unauthorised account access caused by your failure to maintain credential security.

If you suspect that your account has been accessed without your authorisation, you must contact 35ph support immediately via live chat. 35ph will take reasonable steps to secure your account pending investigation, including temporarily suspending access while the matter is reviewed.

6. Deposits & Withdrawals

35ph accepts deposits and processes withdrawals via the following approved payment methods for Philippine players: GCash, PayMaya, BPI, BDO, and Metrobank. The minimum deposit amount is ₱50. Minimum withdrawal amounts and processing times vary by payment method and are displayed in your account dashboard at the time of the withdrawal request.

All deposit and withdrawal transactions must be made using payment methods registered in your own name. Third-party payment — depositing or withdrawing using accounts belonging to someone else — is strictly prohibited and constitutes grounds for account closure and forfeiture of affected funds.

Withdrawals are processed only after KYC verification has been completed. Once approved, GCash and PayMaya withdrawals are typically processed within fifteen (15) minutes during normal operating hours. Bank transfer withdrawals may take one (1) to three (3) business days depending on your bank's processing schedule.

35ph reserves the right to conduct enhanced due diligence checks on any withdrawal request, particularly where the amount is unusually large or where account activity is inconsistent with historical patterns. This is a PAGCOR compliance requirement and is not intended as an obstacle to legitimate withdrawals.

7. Bonuses & Promotions

35ph offers various promotions to new and existing players, including welcome bonuses, reload bonuses, cashback offers, and free spins. All bonuses are subject to terms and conditions specific to each promotion, which are disclosed at the time the bonus is offered. The following general rules apply to all 35ph bonuses:

• Bonuses must be claimed within the stated validity period. Unclaimed bonuses expire automatically.
• Bonus funds and winnings derived from bonus funds are subject to wagering requirements before they become eligible for withdrawal. Wagering requirements vary by promotion and are expressed as a multiplier (e.g., 20x means the bonus amount must be wagered twenty times).
• Only games specified in the promotion's eligible game list contribute to wagering requirements. Contributions from different game categories may vary.
• 35ph reserves the right to cancel any bonus and void associated winnings if it determines that the bonus was claimed in violation of these Terms or the specific promotion terms, including through the use of multiple accounts, collusion, or exploitation of a technical error.
• Players who have deposited and played without claiming a bonus are not entitled to retroactive bonus awards.

35ph reserves the right to modify, suspend, or discontinue any promotion at any time, with or without prior notice, where required by PAGCOR regulations or where the promotion is found to be subject to abuse.

8. Gameplay Rules & Fair Play

All games available on the 35ph platform are provided by licensed third-party game studios including JILI, Pragmatic Play, PG Soft, and Evolution Gaming, among others. Each game is subject to its own specific rules, which are displayed within the game interface. By playing any game on 35ph, you accept the rules of that game as presented.

All game outcomes are determined by certified random number generator (RNG) systems independently audited for fairness and accuracy of published Return to Player (RTP) figures. 35ph does not modify game outcomes and has no technical capacity to do so — all results are generated by the game provider's systems, not by 35ph.

In the event of a technical malfunction during gameplay — including disconnection, server error, or game engine fault — any game round that cannot be completed will be treated in accordance with the relevant game provider's malfunction policy. 35ph accepts no liability for losses resulting from technical malfunctions beyond its reasonable control.

9. Prohibited Conduct

The following activities are strictly prohibited on the 35ph platform and constitute grounds for immediate account suspension, permanent closure, and forfeiture of account balances:

• Registering or maintaining more than one account
• Providing false, misleading, or fraudulent information during registration or KYC verification
• Using automated bots, scripts, or artificial intelligence tools to play games or interact with the platform
• Colluding with other players to gain an unfair advantage in any game
• Exploiting software bugs, glitches, or errors for financial gain — any winnings derived from an identified error are void
• Using stolen, fraudulent, or unauthorised payment methods
• Engaging in money laundering, structuring, or any activity that violates the Philippine Anti-Money Laundering Act (AMLA)
• Attempting to access or interfere with another player's account
• Threatening, harassing, or abusing 35ph staff or other players
• Participating from a jurisdiction where online gambling is prohibited by law

35ph cooperates fully with PAGCOR, law enforcement authorities, and financial intelligence agencies in the Philippines in investigating and reporting suspected violations of applicable laws, including AMLA and the Cybercrime Prevention Act of 2012.

10. Intellectual Property

All content on the 35ph platform — including but not limited to the website design, logo, graphics, text, software code, game interfaces, and promotional materials — is the exclusive property of 35ph or its licensors and is protected by applicable intellectual property laws in the Philippines and internationally.

You are granted a limited, non-exclusive, non-transferable licence to access and use the 35ph platform for personal, non-commercial gaming purposes only. You may not reproduce, modify, distribute, publicly display, reverse-engineer, or create derivative works from any 35ph content without prior written permission from 35ph.

11. Privacy & Data Protection

35ph collects, uses, and stores personal data in accordance with its Privacy Policy and in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. By using the 35ph platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

35ph implements technical and organisational measures to protect your personal data from unauthorised access, disclosure, or destruction. However, no data transmission over the internet can be guaranteed to be completely secure. You acknowledge this inherent risk and agree to report any suspected data security incidents to 35ph immediately.

12. Responsible Gaming

35ph is committed to responsible gaming and provides a suite of player-controlled tools to support healthy gaming habits. These tools are available at all times in your account settings and include deposit limits, loss limits, session time limits, cooling-off periods, and permanent self-exclusion.

Players who request self-exclusion will have their accounts suspended for the duration of the self-exclusion period. During this period, 35ph will not send promotional communications to the excluded player. Self-exclusion requests are processed within twenty-four (24) hours of submission.

In accordance with PAGCOR regulations and the platform's 21+ age requirement, 35ph actively monitors account behaviour for indicators of problem gambling and may proactively contact players displaying such indicators. For full information on responsible gaming resources, visit the Responsible Gaming page.

13. Account Closure & Suspension

You may close your 35ph account at any time by contacting support via live chat. Upon closure, any verified real-money balance remaining in your account will be returned to you via your registered payment method, subject to completion of any outstanding KYC requirements and compliance checks. Bonus funds that have not met wagering requirements will be forfeited.

35ph reserves the right to suspend or permanently close any account — with or without prior notice — where: (a) the Player has violated these Terms; (b) regulatory or law enforcement requirements necessitate it; (c) the account is found to belong to an ineligible person; or (d) 35ph reasonably suspects fraudulent or criminal activity. In cases of fraud, winnings and deposits associated with the fraudulent activity may be forfeited.

14. Limitation of Liability

To the maximum extent permitted by Philippine law, 35ph's aggregate liability to you for any claim arising out of or related to your use of the platform is limited to the total amount deposited by you in the twelve (12) months preceding the event giving rise to the claim.

35ph is not liable for: (a) indirect, incidental, special, or consequential damages; (b) loss of profits, data, or goodwill; (c) service interruptions, technical failures, or network outages beyond its reasonable control; or (d) the conduct, content, or services of third-party game providers, even where accessed through the 35ph platform.

Nothing in these Terms limits 35ph's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under Philippine law.

15. Dispute Resolution

If you have a complaint regarding 35ph's services, you should first raise it with the 35ph support team via live chat or email. 35ph aims to resolve all complaints within five (5) business days. For complex disputes, the review period may extend to thirty (30) days, and you will be kept informed of progress throughout.

If a dispute cannot be resolved through 35ph's internal complaints process, you may escalate the matter to PAGCOR as the applicable regulatory authority. PAGCOR's dispute resolution procedures govern any escalated complaints regarding 35ph's compliance with its operating licence conditions.

16. Amendments to These Terms

35ph reserves the right to amend these Terms at any time. Material changes will be communicated to registered players via email or a prominent notice on the platform at least fourteen (14) days before the changes take effect, unless a shorter notice period is required by applicable law or PAGCOR directive.

Your continued use of the 35ph platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must close your account before the effective date of the changes.

17. Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. The parties submit to the exclusive jurisdiction of the courts of the Philippines for resolution of any dispute not resolved through the process described in Section 15.

18. Contact Information

For questions, concerns, or formal notices relating to these Terms, contact 35ph through the following channels:

• Live Chat: Available 24/7 directly on the 35ph platform — the fastest way to reach a Filipino support agent
• Email: [email protected] (plain text — not a clickable link)

Please include your registered account email address and a clear description of your query or concern when contacting support to ensure efficient routing and response.